How to cancel a booking ?

You have several ways to access the folio. 

If you're on the Dashboard page, you can either select the specific reservation and click "View Folio,". OR use the Universal Search Bar to search for the reservation by guest name, email id, or phone number, OR simply click on the reservation you want from the reservation grid and choose "View Folio" from the booking information tab.

To cancel the reservation from the folio, follow these steps:

1. On the Folio page click on the three dots [Folio Actions] next to the booking ID.
2. From the dropdown menu that appears, select "Cancel Booking."
3. After clicking "Cancel," a confirmation pop-up window will appear to confirm the reservation cancellation.
4. Provide the necessary criteria for the cancellation and submit the request.

Note : OTA reservations should be canceled either via the extranet or by the guests themselves. The steps outlined above are applicable for canceling offline reservations.

Please find the screenshots for your reference.