How to enable the New Cancellation policy for the existing Rate plan ?

Modified on Fri, 16 Feb 2024 at 09:35 AM

To display a new cancellation policy for an existing Rate Plan, follow these steps:


You can generate a new cancellation policy from the Property configuration or refer to the FAQ on how to update or modify hotel cancellation policies.


Once the new cancellation policy is created, follow the steps below to enable it for the existing Rate Plan:


  1. Navigate to the desired property by choosing "Go to Dashboard" on the Hotel Dashboard.
  2. Access the Revenue Management section by clicking on "more apps" and selecting it.
  3. Within the Revenue Management section, opt for the Rate Plan option on the left-hand side.
  4. Review the current available rate plans on the Rate Plan page.
  5. Click on "Edit Rate Plan" for the respective rate plan to which the new cancellation policy should be added.
  6. The system will display the rate plan details in a pop-up window.
  7. Click on the Select Policy dropdown on the pop-up window; the system will show the active cancellation policies available.
  8. Choose the new cancellation policy.
  9. Once completed, click on save, and the system will confirm with a success message. Guests will now be able to view the new cancellation policies in all email communications and on the Booking Engine.






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