How to update or alter the cancellation policies for the hotel?

Modified on Fri, 02 Feb 2024 at 10:05 AM

This article outlines the steps for updating or modifying Hotel cancellation policies:


  1. Access the Dashboard by selecting "Go to Dashboard" at the designated property level.
  2. On the Dashboard page, find and click "More Apps," then choose "Property Configuration."
  3. Once on the Property details page, locate the "Policies" option under user and access control.
  4. Click on the "Policies" option to reveal a dropdown menu containing cancellation policies, Amendment policy, and Hotel policies (terms and conditions).
  5. Choose "Cancellation Policy" and click on "Add New Policy."
  6. Upon clicking "Add New Policy," a new pop-up window will appear.
  7. Specify the Policy name and provide a description of the booking cancellation policy. (Tick the checkbox if you want this policy to be reflected everywhere.)
  8. Activate the toggle to apply the policy rule for all channels based on days.


After completing the above steps, save the changes and apply the same policies to your respective Rate plan to ensure they are reflected on the guest site.





Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article