How to initiate a refund for a card payment?

Modified on Fri, 17 Jun, 2022 at 1:57 AM


You can initiate refund of any customer from your Stayflexi dashboard. Whether the guest has paid through card or cheque or any other digital method, you can refund that amount directly to the payment source. To complete the process, follow the below mentioned steps.



Step 1: Login to your dashboard with your existing credentials. Select on the reservation calendar situated on the top left side of the page.




You will be redirected to the page as given below.



Step 2: Click on the booking for which you want to send the email. For example, here I am selecting the booking for Charlie. 



Once you click on it, a side bar will appear with all the booking information, as shown below.


Step 3: Click on “view folio” from this side bar. 



You will be redirected to the page from where you will be able to initiate the refund. 


Step 4: Click on “settle dues” option situated on bottom of the folio summary box. 



Once you click that, a list of payment options will appear in form of a list. Refer to the screenshot below.



Step 5: Click on “view/manage payments” from the list.


Once you click on this, you will be redirected to this page.



Step 6: Click on the refund option beside the booking details for which you want to initiate the refund. For example, here I am selecting the first one. 



When you click on that, a dialogue box will appear as shown below.


Step 7: Enter the amount and click on refund. 



Once you click on that, the amount will be automatically refunded to the payment source. 


In case you are facing any issue while initiating a refund feel free to get in touch with us

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